Updates

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    IT Desktop Support Analyst

    14 Sep 2021 |

    NORTH CARIBBEAN CONFERENCE OF SDA

    32 Castle Coakley

    P O Box 580 Christiansted  St. Croix

    JOB DESCRIPTION

     

     

    Job Title:                       IT Desktop Support Analyst

     

    Location:                      North Caribbean Conference Headquarters, St. Croix USVI

     

    Immediate Supervisor:    Conference Treasurer

     

    Department:                  Administration

     

    Category:                      Exempt

     

    Application To:              Human Resource Department

     

     

    POSITION SUMMARY

    The Desktop Support Analyst is responsible for receiving, tracking, assigning and resolution of Help Desk calls. He/she is responsible for the day to day management of ARM desktop and peripheral assets and inventory.  The Desktop Support Analyst also assists in training ARM staff on the use of computer hardware and software. 

     

    ESSENTIAL JOB FUNCTIONS

    The employee’s primary duty is consisted of:

     

    Supports day-to-day desktop administrative and project-based operations within the Information Technology department. The application of systems analysis techniques and procedures, including consulting with users, to determine hardware, software or system functional specifications;  The design, development, documentation, analysis, creation, testing or modification of computer systems or programs, including prototypes, based on and related to user or system design specifications;  Effectively and efficiently manage the life cycle of the service request, including detailed documentation as well as escalation (when necessary and appropriate).  Provide updates on assigned work to the supervisor, tracking system, and/or users, via telephone, e-mail, or in-person, and do so in a timely manner.  Ability to multi-task and prioritize work assignments and trouble tickets as necessary to ensure that help requests are resolved in a timely manner.  Ability to follow standards, policies, procedures, and instructions provided by supervisors. Maintain a positive work atmosphere by behaving and communicating in a detail oriented and respectful manner that supports working well with co-workers, users, and management.  A combination of the aforementioned duties, the performance of which requires the same level of Skills

     

    Operational Management

     

    1.     Provide helpdesk support and resolve problems to the end user’s satisfaction 

    2.     Monitor and respond quickly and effectively to requests received through the IT helpdesk 

    3.     Monitor Service Desk for tickets assigned to the queue and process first-in first-out based on priority 

    4.     Modify configurations, utilities, software default settings, etc. for the local workstation 

    5.     Utilize and maintain the helpdesk tracking software 

    6.     Document internal procedures 

    7.     Assist with onboarding of new users 

    8.     Ensure each workstation has a computer, monitor, keyboard, mouse, hard drive, and any additional specialized equipment 

    9.     Install, test and configure new workstations, peripheral equipment and software 

    10.   Maintain inventory of all equipment, software and software licenses 

    11.   Report issues to the Service Desk for escalation 

    12.   Manage PC setup and deployment for new employees using standard hardware, images and software 

    Provide operational support including OS releases, upgrades, service pack installations, bug fixes, security updates, and any system change activities.  Develop and Manage Desktop Deployment Policy relating to all Desktops and Portable devices such as laptops and tablets.  The policy will outline standards-based practice as it relates to ARM in the standard build template of new computers such as computer naming conventions, base software application installations and peripheral device application installation for scanners and printers.  The Desktop Deployment Policy will also include a sub policy for Compliancy for existing computers which will outline the processes for bring existing systems into compliancy with the policy.  Manage Group Policies as they apply to Desktop and Peripheral organizational groups.  Coordinate with Network Administrators who manage Group Policies at the network and domain level. Manage Users, Credentials and Groups as they apply to Desktop and Peripheral level users and groups.  Coordinate with Network Administrators who manage Domain level Active Directory policy and deployment. Remain up-to-date and knowledgeable of technology changes relating to PC hardware and operating systems. Assist other members of the IT team in identifying and implementing systemic resolutions to recurring issues.  Create and update documentation regarding IT issue resolution procedures, frequently asked questions and known issues. Update knowledgebase as needed.  Assists in developing long-term strategies for growth and maintenance of Help-desk department. Occasional evening, weekend and / or early morning work is required, sometimes on little or short notice as well as regularly schedule on call duties are required.

    22.   Perform other duties as assigned.

     

    EDUCATION/EXPERIENCE/CREDENTIALS

    Bachelor’s degree (BA) in Information Technology preferred. Two years related experience and/or training; or equivalent combination of education and experience may be acceptable in lieu of degree.  Certificates such as A+, Network+, Security+ or MCSA preferred.

     

    KNOWLEDGE/SKILL

    1.     Proven help desk experience supporting users of standard desktop operating systems including Windows XP, Vista, Windows 7 and/or Windows 10. 

    2.     Skilled in the use of a computer as productivity tool and possess working knowledge of email, Internet web browsing, and common business software. 

    3.     Computer software and hardware repair experience, including replacing failed components, reloading operating systems and applications. 

    4.     Good understanding of IT disciplines, (i.e., telecom, data communications, messaging, server operations, etc.) and basic networking (TCP/IP, DNS, DHCP, FTP). 

    5.     Good understanding of Windows Active Directory. 

    6.     Must acquire and maintain a basic understanding of all PC-based software in use by ARM.

    7.     Ability to train ARM users on the proper usage of all PC-based software in use by the ARM. 

    8.     Must communicate technical information, excellent verbal and written communication skills. 

    9.     Is a self-learner and able to work independently. 

    10.   Consistently exercise good judgment in handling confidential and sensitive information. 

    11.   Must interpret and apply policies and objectives across all IT activities. 

    12.   Must use analytical reasoning to solve computer systems problems. 

    13.   Experience working in a team-oriented, collaborative environment.

    14.   Must manage time and meet deadlines. 

    15.   Exceptional customer service skills. 

     

    CONTACTS/ORGANIZATIONAL RELATIONSHIPS

    Will regularly interface with Officers, Managers, and interdepartmental staff as well as some outside services/vendors.

     

    TYPICAL PHYSICAL DEMANDS

    Position typically requires sitting and doing close visual work; communicating via telephone, bending, stooping and reaching, digital dexterity required to successfully operate PC.  

     

    Ability to lift, carry and maneuver PC components including monitors, hardware and peripheral equipment, weighing up to 35 lbs.

     

    Responsibilities performed in typical office environment, well-lighted and ventilated with heat and air conditioning.

     

    Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

     

    TYPICAL MENTAL/EMOTIONAL DEMANDS

    Must be able to work successfully in a fast-paced environment; perform responsibilities under pressure; meet deadlines in a timely manner; work effectively as part of a team as well as taking responsibility for successful management of staff supervised according to ARM polices. Must be able to interact with co-workers, subordinate staff, senior management and outside services/vendors in a professional manner.

     

    TYPES OF TOOLS/VEHICLES/EQUIPMENT/MACHINERY AND MATERIAL USED:

    Must be able to successfully operate a personal computer, telephone, fax and other equipment typical to the office environment, i.e., photocopiers, etc.  

     

     

    The application package must be emailed or sent to the

    North Caribbean Conference HR Department:

    c/o Pastor Wilmoth James

    Executive Secretary

    PO Box 580

    Christiansted, St. Croix 00821

    Email: wjames@northcarib.org

     

                            

     

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    Middle School Teacher: St. Thomas/St. John SDA School

    31 Aug 2021 |

    Job Description Title: Middle School Teacher

    Immediate Supervisor:Principal Minimum Qualification:Bachelor of Education Degree or higher Experience:                        

    At least one (1) year successful teaching experience

    General Observations:

    ·       Teachers in the St. Thomas/St. John Seventh-day Adventist School are first a missionaries, then instructors.  The teacher’s primary function is to lead the students into a meaningful relationship with Jesus. He/she must also provide faithful and careful instruction in the assigned subject(s) or class area(s). The Middle School Teacher educates children from sixth through eighth grade. Regular attendance and involvement in a local church is necessary for the teacher to continue his/her interaction with students, and to forge a relationship of understanding with parents. His/her professional service, personal conduct, and influence should be of a high standard.  The culture of St. Thomas/St. John Seventh-day is a unique, mixed experience of the Caribbean, African, and the United States. Prospective employees should be prepared to deal with culture change, experiences and adaptation to the islands’ culture.

    The teacher should adhere to a professional code of ethics, and the following personal qualifications should be evident in the life of the teacher:

    ·       Philosophy of Life 

    o   Works with the ongoing philosophy of life that contributes to the improvement of his/her own life and the lives of others. 

    o   Recognizes every person as being entitled to maximum self-actualization in relation to the best interest of society. 

    o   Makes satisfactory adjustment to his/her own physical environment. 

    o   Takes social situations as they are but works towards their improvement. 

    o   Manifests a positive and optimistic outlook on life. 

    ·       Culture 

    o   Lives a rich personal life.

    o   Behave as a mature, emotionally stable and focused individual. 

    o   Seeks to understand and appreciate good music, literature, art, etc.

    o   Reads widely with understanding. 

    o   Travels at home and abroad and is aware of the wider world. 

    o   Pursues one or more worthwhile hobbies with interest and zest. 

    o   Maintains a healthy and growing spiritual life.

    ·       Social Relationships

    o   Develops and maintains good social relationships. 

    o   Is a good and reliable member of his/her family. 

    o   Maintains a consistent record of honesty, integrity and good common sense in all business and related relationships. 

    o   Cultivates friendly associations with people in fields other than his/her own. 

     

     

     

     

    o   Is discriminating in the formation of friendships. 

    o   Is not taken in by every passing fancy of social, economic, and political doctrine.

    o   Shows increasing satisfaction in associations with other people.

    o   Thinks straight and expresses himself/herself clearly in word and action.

    o   Is consistently courteous and well-mannered.

    ·       Personal Appearance and Health

    o   Exhibits physical fitness and appropriate personal appearance.

    o   Gets adequate rest, recreation, and proper food.

    o   Takes periodic medical examination, and obeys follow up instructions.

    o   Actively participates in one or more forms of physical recreation.

    o   Exercises care in personal grooming and dress.

    Duties and Responsibilities:

    ·       To effectively manage assigned class, to keep the daily register, student reports, cumulative folders, and other records, updated.

    ·        To meet with students and parents to discuss education-related issues.

    ·       To establish a developmentally appropriate, positive, inclusive and safe learning environment that is conducive to learning.

    ·       To advance positive interpersonal relationships with coworkers and students.

    To communicate proficiently with students, parents and administration. To implement NCC adopted curriculum. To prepare for assigned classes and provide lesson plans at designated times. To integrate suitable use of technology. To administer tests following school testing protocols and provide timely progress reports. To determine and support standards of classroom behavior, and uphold school-adopted discipline policies.

    ·       To teach competently the required skills for the grade level assigned

    ·       To follow the schedules and calendar of the school.

    ·       To plan his/her lesson or program, to teach the subject(s), and otherwise fulfil the curriculum requirements of the school.

    ·       To skilfully use a variety of teaching methods, charts, illustrations, equipment and research.

    ·       To develop and maintain constructive teacher/student relationships. 

    ·       To attend and contribute to faculty, home and school, and other meetings, as called by the appropriate person. 

    ·       To keep in close touch with the parents, keeping them informed of student’s progress. 

    ·       To faithfully promote Christian Education, showing respect and confidence for the church, and for Christian Education. 

    ·       To adhere to a professional code of ethics. 

    ·       To follow the principles outlined in the Workers/Teachers’ Handbook.

    ·       To perform such other duties as may be duly assigned by the principal.

     

    ·       How to Apply:

    ·       Persons interested in this position must submit the following information: 

    ·       1.     Cover letter which should include your basic philosophy of life and your primary objectives.

    ·       2.     Curriculum vitae/Resume 

    ·       3.     Copies of all certificates, diplomas and transcripts

    ·       4.     Three letters of recommendation

    ·       5.     Police Record

    The application package must be emailed or sent to:

     

    NORTH CARIBBEAN CONFERENCE Department of Human Resources
    C/O Pastor Wilmoth James
    P.O. Box 580

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    Vacancy Announcement || British Virgin Islands Seventh-day Adventist School || Jr. High & High School Business Teacher

    27 Jul 2021 |

    British Virgin Islands Seventh-day Adventist School

    VACANCY ANNOUNCEMENT

     

     

    Position/Title: Jr. High & High School Business Teacher

    Island: Tortola- British Virgin Islands

    Department: Education

    Immediate Supervisor: Principal

    Posting Date: July 27, 2021

    Starting Date: August 15, 2021

    Position Summary:

    The teacher in the Seventh-day Adventist School is first a missionary then an instructor. The teacher’s primary function is to lead the students into a meaningful relationship with Jesus. He/she must also provide faithful instruction in teaching Business Education at the junior high and high school level.  Regular attendance and involvement in a local church is necessary for the teacher to continue his/her interaction with students and to forge a relationship and understanding with parents. His/her professional service, personal conduct, and influence must be of a high standard.

     Essential Functions:

    ·      If assigned as homeroom teacher, to keep the daily register, students’ reports and other records up to date, post students’ scores and grades on electronic system.

    ·      To teach Business Education courses in grades 7-12 [Programming, IT,POA, POB,EDPM & OA]

    ·      To follow the schedules and calendar of the school.

    ·      To plan his/her lesson or program, to teach and otherwise fulfill the curriculum requirements of the school

    ·      To prepare weekly lesson plans for subject area.

    ·      To skillfully use a variety of teaching methods, charts, illustrations and equipment to integrate technology in teaching.

    ·      To develop and maintain constructive teacher-student relationships.

    ·      To attend and contribute to faculty, home and school and other meetings as called by the appropriate person.

    ·      To keep in close touch with the parents, keeping them informed of students’ progress.

    ·      To faithfully promote Christian Education, showing respect and confidence for the church and Christian Education.

    ·      To adhere to a professional Code of Ethics.

    ·      To follow the principles outlined in the SDA Teacher Handbook.

    ·      To work with students in a variety of extra-curricular activities.

    ·      To serve on committees as assigned by the principal.

    ·      To be able to use course management system to teach students.

    ·      To be present daily for staff worship and to conduct worship when assigned.

    ·      To fulfill supervision duties as assigned.

    ·      To be able to use technology as a tool for educating students.

    ·      To perform such other duties as may be duly assigned by the principal.

    ·      To coordinate chapel each week or any other religious programs at the school.

    ·      To help create and maintain a spiritual atmosphere at the school.

     

    Education/Experience

    ·      Bachelor’s degree or higher in Business Education

    ·      Minimum requirement of five years experience in teaching Business Education.

    ·      Teaching experience in a Seventh-day Adventist School is preferred but not mandatory.

    How to Apply:

    Persons interested in this position must submit the following information: 

    1.     Cover letter which should include your basic philosophy of life and your primary objectives.

    2.     Curriculum vitae/Resume 

    3.     Copies of all certificates, diplomas and transcripts

    4.     Three letters of recommendation

    5.     Police Record

    The application package must be emailed or sent to the British Virgin Islands Seventh-day Adventist School:

    NORTH CARIBBEAN CONFERENCE Department of Human Resources
    C/O Pastor Wilmoth James
    P.O. Box 580

     

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    Vacancy Notice || Math Teacher || British Virgin Islands Seventh-day Adventist School

    09 Feb 2021 | Public

    British Virgin Islands Seventh-day Adventist School

    VACANCY ANNOUNCEMENT

     

    Position/Title: Jr. High & High School Mathematics Teacher Department: Education
    Posting Date:

    Island: Tortola- British Virgin Islands Immediate Supervisor: Principal Starting Date: August 15, 2021

      

    Position Summary:

    The teacher in the Seventh-day Adventist School is first a missionary then an instructor. The teacher’s primary function is to lead the students into a meaningful relationship with Jesus. He/she must also provide faithful instruction in teaching Bible at the junior high and high school level. Regular attendance and involvement in a local church is necessary for the teacher to continue his/her interaction with students and to forge a relationship and understanding with parents. His/her professional service, personal conduct, and influence must be of a high standard.

    Essential Functions:

    If assigned as homeroom teacher, to keep the daily register, students’ reports and other records up to date, post students’ scores and grades on electronic system.

    To teach Mathematics in grades 7-12

    To follow the schedules and calendar of the school.

    To plan his/her lesson or program, to teach and otherwise fulfill the curriculum requirements of

    the school

    To prepare weekly lesson plans for subject area.

    To skillfully use a variety of teaching methods, charts, illustrations and equipment to integrate

    technology in teaching.

    To develop and maintain constructive teacher-student relationships.

    To attend and contribute to faculty, home and school and other meetings as called by the

    appropriate person.

    To keep in close touch with the parents, keeping them informed of students’ progress.

    To faithfully promote Christian Education, showing respect and confidence for the church and

    Christian Education.

    To adhere to a professional Code of Ethics.

    To follow the principles outlined in the SDA Teacher Handbook.

    To work with students in a variety of extra-curricular activities.

    To serve on committees as assigned by the principal.

    To be able to use course management system to teach students.

    To be present daily for staff worship and to conduct worship when assigned.

    To fulfill supervision duties as assigned.

    To be able to use technology as a tool for educating students.

    To perform such other duties as may be duly assigned by the principal.

    To coordinate chapel each week or any other religious programs at the school.

    To help create and maintain a spiritual atmosphere at the school.

    Education/Experience

    Bachelors degree or higher in Mathematics

    Minimum requirement of five years experience in teaching Mathematics.

    Teaching experience at the CXC Level

    Teaching experience in a Seventh-day Adventist School is preferred but not mandatory.

    How to Apply:

    Persons interested in this position must submit the following information:

    Cover letter which should include your basic philosophy of life and your primary objectives.

    Curriculum vitae/Resume

    Copies of all certificates, diplomas and transcripts

    Three letters of recommendation

    Police Record

    The application package must be emailed or sent to:

    NORTH CARIBBEAN CONFERENCE Department of Human Resources
    C/O Pastor Wilmoth James
    P.O. Box 580

    Christiansted
    St. Croix, USVI 00821
    Email: wjames@northcarib.org

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    Vacancy Announcement || English Teacher || St Thomas/ St. John SDA School

    09 Feb 2021 | Members

    See attachment here 

     

    https://conta.cc/3ptW6iH

    How to Apply:

    Persons interested in this position must submit the following information by April 16, 2021.

    Cover letter which should include your basic philosophy of life and your primary objectives.

    Curriculum vitae/Resume

    Copies of all certificates, diplomas and transcripts

    Three letters of recommendation

    Police Record

    The application package must be emailed or sent to:

    NORTH CARIBBEAN CONFERENCE Department of Human Resources
    C/O Pastor Wilmoth James
    P.O. Box 580

    Christiansted
    St. Croix, USVI 00821
    Email: wjames@northcarib.org

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Who we are

The North Caribbean Conference of Seventh-day Adventists embraces the islands of Anguilla, the BVI, Saba,St. Eustatius, St. Maarten and the USVI.

Office information

P.O. Box 580, Christiansted, V.I. 00821-0580
Tel:1.340.778.6589 | Fax: 1.340.778.6593
E-mail: northcar @ northcarib.org

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